Pro Tip: Summarize your point in the subject line

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AttolloDeus
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Pro Tip: Summarize your point in the subject line

Post by AttolloDeus » September 23rd, 2012, 1:55 pm

I work full time as a customer service lead for a software company. We provide support primarily through email responses so I could be sending out dozens of emails in a day that need to explain very specific and detailed troubleshooting steps. With customers in different time zones I may not see their replies until the next day, which means I only get one really good chance to communicate with them each day.

This is a tricky situation and has taught me some things about communication. Allow me to share one useful tip:

The subject line of an email, forum post, or article should provide a summary of exactly what you want to tell people.

I know, I know... this is the internet and we can't expect people to use proper grammar, or spelling, or proofreading, but I think this is a really simple thing some people can work on to make the forums a lot easier to browse through. I don't think all of us have the time to look through every single forum post, so putting detailed subject lines let's people see exactly what your post is about so they can figure out if they want to open it ahead of time.

I have missed some very important posts because they were worded something like:

Question
Admin
Game

It would have been much easier to notice these threads if they were called:

Question about gifts of the Holy Spirit
How do I apply for admin in CC servers?
TF2 Game Night on Jan 1 @ 5 PM


So, to summarize this thread:

"Pro Tip: Summarize your point in the subject line" :thup:
word count: 270
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Broman
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Re: Pro Tip: Summarize your point in the subject line

Post by Broman » September 23rd, 2012, 1:58 pm

+1
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NeoJabez
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Re: Pro Tip: Summarize your point in the subject line

Post by NeoJabez » September 23rd, 2012, 2:46 pm

Dangit, I thought this thread was about something else! :P
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Cuda
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Re: Pro Tip: Summarize your point in the subject line

Post by Cuda » September 23rd, 2012, 8:47 pm

Stickied! :thup: :thup:
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Ongurth
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Re: Pro Tip: Summarize your point in the subject line

Post by Ongurth » September 24th, 2012, 9:31 am

NeoJabez wrote:Dangit, I thought this thread was about something else! :P

:nowink:
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